Enthusiast Auto Works is a Rivian Certified Collision Repair Center in New Rochelle, NY. If you drive an R1T, an R1S or any other Rivian, this page explains what makes the repair different from a gas car, how the insurance claim works, and what to do first after an accident.
The certification means we repair Rivian vehicles to Rivian’s published procedures, with new OEM Rivian parts, in a shop that stays current on Rivian’s training and specialty tools.
What the Rivian Certified Collision Network means for you
Rivian does not run its own body shops. Collision work on the R1T, R1S and R2 goes to independent shops in its Certified Collision Network. Rivian says its certified centers have to stay current on training and have the specialty tools the repairs call for, and it gives them direct support.
| What matters | What it means for your Rivian |
|---|---|
| Training | Our technicians are trained to Rivian standards and to the current repair procedures |
| Specialty tools | We have the tools Rivian specifies for these repairs |
| Parts access | Rivian says every certified collision center gets direct support from Rivian and has access to all required parts to repair Rivian vehicles. Repairer Driven News reported in 2020 that Rivian planned to limit sales of structural and high-voltage parts to network shops |
| Repair information | We work from Rivian’s own repair procedures for your VIN, not a general collision method |
| Lifetime warranty | Rivian says its certified centers provide a lifetime warranty on all repairs, and that applies to Rivian repairs at our shop. |
Our full list of manufacturer programs is on the certifications page. We are also a Jaguar Land Rover certified collision center.
Why R1T and R1S collision repair is different
The R1 platform is a mixed-material, high-voltage, sensor-dense vehicle: aluminum, ultra-high-strength steel, carbon fiber and composites, with a battery pack in the floor. That changes the first hour of the job and most of the hours after it.
| Stage | What is different | What we do |
|---|---|---|
| Before any panel comes off | The high-voltage system has to be shut down and verified de-energized using the manufacturer procedure and insulated tools | EV safety procedure first, every time. The vehicle is held safely while that happens |
| Battery pack | The pack sits in the floor of the vehicle. Any impact near it needs a documented assessment before a repair plan is written | We assess to Rivian procedure and document it before the estimate goes to your insurer |
| Structure | Aluminum cracks rather than stretching, so damaged sections are often replaced. Joints are riveted and bonded, and many fasteners are one-time-use | Aluminum repair on the bench in our dedicated aluminum room with dedicated aluminum tools, so steel dust never reaches an aluminum panel |
| Sensors | Cameras, radar and ultrasonic sensors sit in the bumpers, mirrors, fenders and windshield | ADAS calibration in-house after the repair, with pre- and post-repair scans and the report handed to you |
| Parts | Structural repairs on a certified vehicle use genuine Rivian parts, to the procedure for that VIN | New OEM parts only |
| Paint | Satin finishes cannot be polished the way gloss paint can | Fresh paint is cured properly before any satin paint protection film goes back on |
Collision and film under one roof
We are the only facility in NY, NJ and CT that can perform a certified repair and an XPEL install on your vehicle under one roof. If your Rivian had paint protection film before the accident, we replace it on the new panels once the paint has cured. If it had no film, this is the easiest time to add it. See paint protection film after collision repair, XPEL paint protection film and satin paint protection film.
Rivian R1T, R1S and R2 collision repair
We repair the R1T pickup, the R1S SUV and the R2. The R2 just came out, and we have already worked on six of them. If you are looking for a Rivian body shop or a certified Rivian collision center near you, we are in New Rochelle, serving Westchester, Greenwich and Manhattan.
| Model | What to know |
|---|---|
| R1T | Mixed-material pickup with a composite bed. Any impact near the pack needs a documented assessment first |
| R1S | SUV on the same R1 platform as the R1T |
| R2 | We repair the R2 and have already worked on six of them |
New OEM Rivian parts only
We use new Rivian parts on every repair. We do not offer aftermarket parts. We tell the insurer that up front, so there are no surprises in the estimate. Here is why it matters.
If an insurer denies an OEM part
We make the case from Rivian’s procedure, and look for a way to make it work without you paying out of pocket. If that fails, we call you and decide together.
How a Rivian insurance claim works
In New York you choose the shop. Under NY Insurance Law § 2610 your insurer cannot require you to use one of its network shops. Tell them the car is coming to us and we take it from there.
Call us before the tow, if you can
Towing is free on insurance claims. Not every tow operator is set up to move an EV correctly, and getting it here directly keeps it out of a storage yard that bills your claim by the day.
Sign three forms at drop-off
A direction of pay, an authorization to repair, and a representation form that lets us deal with your insurer for you. The phone calls come to us after that.
Teardown, then the estimate
High-voltage isolation and pack assessment where the impact warrants it, then teardown, photos and the Rivian procedure for your VIN. Hidden damage goes in as a supplement.
Parts are settled up front
We tell the insurer from the start that the repair uses new OEM parts.
Repair, calibrate, deliver
Structure, panels, paint, then ADAS calibration with documentation, a road test and a final inspection. XPEL film goes back on repaired panels that had it. Pickup and delivery is free locally, out to about Greenwich, CT.
Insurers we work with
We are a preferred repair shop for Berkley One, which helps streamline the whole process. We have a direct representative we deal with, and that lets us get to work on your car right away. We also work with Chubb, PURE, AIG Private Client, Hagerty, Erie and Cincinnati, and GEICO claims are welcome. Any other carrier, we still handle the claim. More on our high-net-worth insurance repair page.
Total loss and diminished value
If the vehicle is a total loss, we handle the claim start to finish. If it is repairable and the claim qualifies, we can set you up with a diminished value representative.
Read more before you call
Pickup and delivery
We pick up and deliver throughout Westchester, New York City, and Greenwich, Stamford and New Canaan in Connecticut. Pickup and delivery is free locally, out to about Greenwich. Farther out it may cost extra. If the vehicle is drivable we can come to your home or office. If it is not, towing is free on insurance claims. Scarsdale is about 15 minutes from the shop.
Inside the shop
Real photos from our shop in New Rochelle.
Why Rivian owners bring their cars here
- Rivian Certified Collision Repair Center, with the EV safety training, dedicated aluminum room and dedicated aluminum tools this work calls for.
- New OEM Rivian parts on every repair.
- ADAS calibration in-house, with the report handed to you.
- XPEL Certified Installer, so film can go back on the new panels on one timeline. See Rivian and Land Rover collision and PPF.
- We also hold certifications from Jaguar Land Rover, Genesis, Infiniti, Nissan, Kia and Stellantis.
For everything else, see our main collision repair page. Our other certification pages: Genesis, Kia, Nissan and Infiniti and Stellantis. The full list is on our certifications page.
Tell us about your Rivian
Send a few photos, the model, and the VIN if you have it. We will come back with next steps, and we can arrange the tow if it is not drivable.
Request an Estimate
Tell us about the car and what happened. We call back the same day. On a busy day, by the next morning at the latest.
Rivian collision repair questions
Enthusiast Auto Works is a Rivian Certified Collision Repair Center at 55B Plain Ave, New Rochelle, NY 10801, serving Westchester, Manhattan and lower Fairfield County. We repair the R1T, R1S and R2, and we have already worked on six R2s. The vehicle does not have to be drivable to reach us. Towing is free on insurance claims.
No law requires it. Rivian says certified centers must stay up to date on training and have the specialty tools needed for repairs, and that each one gets direct support from Rivian and has access to all required parts. At our shop, aluminum work stays in a dedicated aluminum room with dedicated aluminum tools, and the high-voltage system is shut down and verified de-energized before any panel comes off.
If the impact was anywhere near the pack, yes. It is assessed to Rivian procedure and documented before the repair plan is written.
Usually, if the repair touched the windshield, bumpers, mirrors, fenders, ride height or alignment. We calibrate in-house and give you the report.
Yes. Every part is new OEM. If an insurer denies an OEM part, we look for a way to make it work without you paying out of pocket, and if that fails we call you and decide together.
No. New York Insurance Law section 2610 bars an insurer from requiring repairs at a particular shop. We handle the estimate and supplement process with any carrier.
It depends on the structural damage and on parts availability. Anyone quoting a firm number before teardown is guessing. You get a realistic timeline after the damage analysis and an update whenever it changes.
Yes. We are an XPEL Certified Installer and the film is done in the same building. Fresh paint keeps releasing solvent after it leaves the booth, so the film goes on after the paint has cured.
We are a preferred repair shop for Berkley One, with a direct representative we deal with, which lets us get to work on your car right away. We also work with Chubb, PURE, AIG Private Client and Hagerty.
Yes. We pick up and deliver across Westchester, New York City, and Greenwich, Stamford and New Canaan in Connecticut. Pickup and delivery is free locally, out to about Greenwich. Scarsdale is about 15 minutes from the shop.
Rivian says its certified centers provide a lifetime warranty on all repairs, and that applies to Rivian repairs at our shop. Ask us if you have a question about your repair.
Where we work
Our shop is in New Rochelle, minutes from I-95 exit 16 and the Hutchinson River Parkway. Scarsdale is about 15 minutes away. Rivian owners come to us from:
Find your town
New RochelleLarchmontMamaroneckPelhamScarsdaleBronxvilleEastchesterTuckahoeMount VernonYonkersWhite PlainsHarrisonRyePort ChesterGreenwich CTOld GreenwichRiversideCos CobStamford
Collision repair by marque
We repair every premium marque on the road in Westchester. A name on this list means we repair the car. It does not mean we are certified for that brand. Our certifications are on the certifications page.
BMWMercedes-BenzPorscheAudiLand RoverJaguarBentleyRolls-RoyceFerrariLamborghiniMcLarenMaseratiTeslaRivianLucidLexusGenesisInfinitiVolvoExotics and supercars
Luxury collision repair in Westchester County: how we approach premium vehicles.
Enthusiast Auto Works
55B Plain Ave, New Rochelle, NY 10801
Open Monday to Friday
(914) 630-1668 · Contact us
Protecting paint rather than repairing it? We are an XPEL Certified Installer as well as a collision shop. See paint protection film across Westchester and Fairfield County.
If your vehicle has paint protection film on it
Most collision shops cannot finish the job. They can repair and repaint the panel, but they cannot put the film back, because that is a separate trade. The car goes to a second facility afterward: a second drop-off, a second wait, and nobody answerable if the result does not match.
We do both in the same building. Enthusiast Auto Works is the only facility in NY, NJ and CT that can perform a certified repair and an XPEL install on your vehicle under one roof. A filmed vehicle is stripped, repaired, refinished, cured and re-filmed here without moving.
Other certified shops in the area send us their customers’ cars for the film work once their paint is done. If the film has to come back to us anyway, you can simply start here.
How collision repair works on a car with paint protection film